How to Fix HP Printer Offline Status Issue?
HP is a globally known IT industry which is famous for manufacturing computer hardware and related software programs. For home users, HP printers are considered the best as it offers you good printing speed and quality. HP devices are highly robust. But there are some common errors which are faced by lots of HP printer users. Many people reported that the printer is showing Offline status. You can’t take a printout if your printer is offline.
Why is my HP Printer showing Offline status?
The reasons behind why HP Printer showing offline status are many. If you are getting the offline status again and again then check your connection. Connectivity error is the major reason for this issue. This error can appear when your Bluetooth is disabled. Printer offline error can also appear when you are using a faulty USB cable.
Symptoms of HP Printer Offline error:
- Your printer is not responding
- The printer icon is greyed out or showing offline status
- File sharing or printer sharing feature got disabled
- You are unable to find your printer or other peripheral devices on the network
- Your default printer driver has been changes
- Network loses the printer connection and then went on sleep mode
- The network port IP address gets changed
Methods to fix Printer is showing Offline status error:
Inspect your cables and connections
For wireless printing, check whether the Bluetooth of both the devices are working or not. Try to connect your PC with another device via Bluetooth. If you are unable to connect then fix the Bluetooth connection of your PC. For wireless printing, make sure your Wi-Fi is working. If you have connected your printer with a USB cord then make sure your USB cord is working. Connect the USB cord with another device and check whether the device is connecting or not. If not then use a working USB cord. You must use a high-speed USB cord for printing.
Turn of the Smart Install
Smart install functions can also conflict with the printing. If your printer is showing the offline status then try disabling the smart install. Go to your home screen on your HP Printer control panel. Click on the Service Menu. Go to the smart install option and then click on the Off option. Now restart your computer and give the printer command. Check whether your printer is working or not. If not then seek other solutions.
Try HP Printer and Scan Doctor
Your HP Printer offers you an HP Printer and Scan Doctor tool. It is a free tool that can easily diagnose all the errors of HP printers and fix them immediately. Here are the steps for using HP Printer and Scan Doctor:
- Search for HP Printer and Scan Doctor tool
- Download the setup
- Go to the downloads and run the setup
Follow the on-screen for completing the installation process
Now open the tool and run the software. Now restart your computer and check whether the HP offline error gets resolved or not.
Set the default print driver manually
If your current printer is not your default printer then it will show the offline status. You have to set the HP Printer as the default printer. Here are the steps for setting your HP printer as the default in Windows 10:
- Close all your running programs
- Now right-click on the Windows icon
- Click on Search option
- Type Printers in the search bar
- Select Printers and Scanners from the list
- Printers and Scanners window will appear on the screen
- Click on your HP Printer
- Hit the Manage button
- Manage your device window will appear
- Search for Printer Status
- Click on your Printer and hit the Set as default button
Now close the manage your device window and give the print command. Check whether your printer is working or not.
Remove all the pending jobs
If your printer has pending jobs then you should remove all the jobs and then check your printer status. You can follow the given steps for removing all the pending printing jobs:
- Close your running programs
- Click on the start button
- Navigate to Settings
- Hit the Devices option
- Now click on Printers and Scanners
- Choose your printer
- Right-click on your printer
- Click on See what’s a printing option
- Now choose all your pending printing jobs
- Click on the delete button
Select the Print option and choose the Use Printer Online option. Restart your HP printer and check the status. If your HP Printer is still showing offline status then you should ask the HP technical team for help.
Inspect the Network
If your printer is connected with the network then you should check the connection status. Here are the steps for ensuring that your HP Printer is connected to the network:
- If you are using wireless connections then check the Wi-Fi. Turn on your PC to make sure you are connected with the correct wireless network.
- Print the Network Summary page with the HP Printer to ensure that your printer has a correct IP address
- In case the IP address is not assigned; your network is not configured. You have to configure the IP correctly to fix the error.
Inspect the Use Printer Offline setting
- Open your PC and navigate to Control Panel
- Hit the View devices and Printers option
- Click on Devices and Printers
- Right-click on See What’s Printing option
- Choose Printer and uncheck the Pause printer or Use Printer Offline status
Now close the window and restart your device. Check your HP printer status now. If your HP printer is still showing you the same error then you should ask the HP technical team for help.
Clear and reset the print spooler
The HP printer can show the offline status when your print job stuck into the spooler. Your HP printer will not work until you remove the stuck print job from the spooler. You can clean the print spooler of the HP printer manually.
- Open the Services tab on your computer
- Right-click on the Services and go to the properties page
- Open General tab and click on Stop button
- Now restart the service page
- On the File Explorer and go to Printers Spool
- A printers permission window may appear
Click on the Continue button and delete all the files. Go to the Services tab and hit the Start button. Your Print Spooler process will start and run on your device. Now try to start printing with your HP printer.
Inspect ink level on cartridge
The printer error can occur when the device is dealing with an ink error. When the ink level is low; you will get the low ink error message. But sometimes, instead of the low ink warning message, the printer gets into an error state. You have to check the ink level of your HP Printer. If the ink level on cartridge is low then refill it. Always gets high-quality ink for good printing. Sometimes the printing error occurs when the ink inside the drum dries up. This type of error appears when the person is using the printer after a long time. The ink dries up and the printer gets into error. If the ink has dried up in the tank then you have to add some solvent to it. Open the ink tank and put in a few drops of water. Close the lid of the ink drum tightly and shake it. Now insert the cartridge on the printer and give the print command. If your HP printer is still in the error state then check for other solutions.
Inspect HP printer for paper jamming
Sometimes, the paper gets torn while taking the printout and gets stuck inside the roller. This creates a paper jam on your device and the printer stops working. The user has to clean the printer in an account to troubleshoot the error. Your printer can also get into the paper jam when the paper roller draws multiple pages at once. Check the paper roller and then align the pages on the tray carefully. After cleaning the printer, restart the HP printer and give a new print command.
Replace the printhead/fuser
Your printer can get into error when the printhead on your HP Printer gets damaged. The fuser or printhead mostly gets damaged due to overheating. When you are taking lots of printouts, close the printer for a while until the fuser cools down and then restart the printing process. If the fuser or printhead gets damaged then you have to replace it. The printhead can get clogged with the dried ink. Use a cloth and alcohol-based cleaner for removing the clogged ink from the printhead. The user can also run the utility tool for printhead cleaning. After cleaning or repairing the printhead, give the print command to the HP device and take the printouts.